Mitarbeiter Qualitätssicherung im Reklamationsmanagement (m/w/d)
Core
Handling and coordinating customer complaints, conducting root cause analyses, and managing corrective actions for precision machining parts.
Role type
Quality Assurance Specialist in Claims Management
Builds
8D reports and corrective action plans for automotive and machinery clients
Domain
Manufacturing (Precision Machining) + Quality Management
Required skills
Root cause analysis (8D, 5-Why, Ishikawa), Quality management systems (CAQ, ERP), Supplier complaint handling, Statistical analysis, Audit support, Continuous improvement projects
Preferred skills
Technician or Master qualification, Automotive industry knowledge, English (written and spoken)
Responsibilities
Coordinate customer complaints, Create and track 8D reports, Analyze internal production complaints, Manage supplier complaints, Support supplier evaluations, Maintain quality KPIs and statistics, Assist in internal/external audits, Participate in error prevention projects
Seniority
Mid-level, hands-on specialist