Sachbearbeiter:in im Kundenservice in Voll- oder Teilzeit (w/m/d) Rostock
Core
First point of contact for users, handling customer inquiries via email, chat, and phone with a focus on accuracy, empathy, and research to resolve complex cases.
Role type
Customer Service Specialist
Builds
Customer support interactions and feedback loops for product and operations teams
Domain
Fintech / Tax software
Deliverable
client delivery
Required skills
Customer inquiry resolution, independent research, multi-channel communication (email/chat/phone), process optimization, Zendesk proficiency, fluent German
Preferred skills
Experience in customer service or administrative work, structured and precise work style, digital affinity (via careerplan.io/jobs/10000-1207117996-S-sachbearbeiterin-im-kundenservice-in-voll-oder-teilzeit-wmd-rostock-at-zasta-gmbh)
Responsibilities
Process customer inquiries, conduct independent research for complex cases, communicate with customers via Zendesk, coordinate with internal and external teams, provide feedback on product and process improvements
