First- und Second-Level-Support Agent (m/w/d)
Core
Providing first and second-level IT support, automating recurring tasks, and maintaining workstations across Linux, Windows, and macOS.
Role type
First- and Second-Level Support Agent
Builds
IT support services and automated solutions for internal users
Domain
IT Support / System Administration
Deliverable
client delivery
Required skills
Linux administration, Windows 11/Server 2022 administration, macOS administration, network administration, hardware/software troubleshooting, IT security, technical documentation, user training
Preferred skills
LPI Certification Level 2 (Intermediate Level Administrator), Class B driver's license
Technologies
Linux, Windows 11, Windows Server 2022, Mac OS
Responsibilities
Automate recurring tasks, support and analyze errors in 1st and 2nd-level support, maintain and support workstations with Linux, Windows, and macOS, install and configure operating systems and applications, troubleshoot hardware and software problems and network issues, support and optimize IT security measures, document solutions and continuously improve internal IT processes, train and support users with IT questions
Seniority
Mid-level, hands-on IC
