IT Technician
Core
Provide Tier 1 & Tier 2 IT support, manage employee lifecycle, and administer SaaS platforms and macOS endpoints for a global team.
Role type
IT Technician (Tier 1/2 Support & Endpoint Administration)
Builds
Internal IT documentation, IT automations, and operational workflows
Domain
SaaS / Enterprise IT Operations
Deliverable
product features
Required skills
macOS administration, Jamf Pro, Google Workspace, Okta, Okta Workflows, hardware troubleshooting, software troubleshooting, networking troubleshooting, IT automation, scripting (Python/Bash/Google Apps Script), REST API integration
Preferred skills
Kandji, Intune, Microsoft 365, Jira Service Management, IAM/SSO/MDM best practices, high-growth startup experience, AI tools (Cursor, Claude Code, OpenAI APIs)
Technologies
Jamf Pro, Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, macOS, Python, Bash, Google Apps Script
Responsibilities
Provide Tier 1 & Tier 2 support for employees worldwide, Manage the full employee lifecycle (onboarding, offboarding, hardware, and access), Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms, Manage macOS devices using Jamf Pro, Troubleshoot hardware, software, networking, and endpoint issues, Build and maintain IT automations and improve operational workflows, Create and maintain internal IT documentation and procedures
Seniority
Mid-level, hands-on IC