Customer Success Mitarbeiter (m/w/d)
Core
First point of contact for customers after software purchase, ensuring smooth implementation, efficient usage, and long-term value realization.
Role type
Customer Success Manager
Builds
Customer adoption and retention for geomatics and data management software solutions
Domain
Geomatics, Information Systems, Data Management, Reality Capturing
Deliverable
product features
Required skills
Onboarding execution, customer relationship management, usage analysis, CRM documentation, cross-functional coordination
Preferred skills
Knowledge of rmDATA software solutions, surveying background
Responsibilities
Conduct onboarding for new and existing customers including planning, training, and feedback loops; Provide personal customer support throughout the contract lifecycle; Build sustainable customer relationships with high retention and satisfaction; Analyze usage, needs, and feedback to identify improvement potential; Coordinate closely with the sales team; Document all actions in the CRM and use the customer portal for support management