End User Service Bötzingen (m/w/d)
Core
1st Level IT support for internal colleagues and users, handling ticket intake, prioritization, qualification, classification, and documentation.
Role type
1st Level IT Service Desk Specialist
Builds
IT support services for internal users
Domain
IT Service Management / Enterprise IT
Deliverable
dashboards & analysis
Required skills
IT Service Management, Windows OS, MS Office (Microsoft 365), troubleshooting, ticket system management, device setup, software deployment, process optimization
Preferred skills
2nd/3rd Level support experience, advanced troubleshooting
Technologies
Windows, Microsoft 365, Ticketing Systems
Responsibilities
Receive and process inquiries in the ticket system, prioritize and qualify tickets, provide 1st Level support, assist 2nd/3rd Level support with error analysis and data preparation, manage and deploy end-user devices (PC, Tablet, Smartphone, Printer), install applications via software distribution, optimize processes and workflows