IT-Supporttechniker/in (m/w/d)
Core
Provide technical support and manage complex IT infrastructure for customers, ensuring solution quality and leading ITaaS implementation.
Role type
IT Support Technician (Infrastructure & Customer Support)
Builds
Customer IT environments and ITaaS solutions
Domain
IT Services / Managed Services
Required skills
Complex IT infrastructure management, Customer communication, Change management, Documentation, ITaaS implementation
Preferred skills
Systemhaus experience, Formal IT education (Ausbildung or Studium)
Technologies
Microsoft 365, Ticket systems, RMM tools, Documentation systems
Responsibilities
Operate complex customer IT infrastructures, Communicate directly with customers to address issues, Execute and document infrastructure changes, Ensure long-term quality of IT solutions, Lead ITaaS solution introduction and commissioning
Seniority
Mid-level, experienced