Customer Experience Manager (m/w/d)
Core
Managing CRM strategy, automated customer contact journeys, and personalized retention campaigns to enhance customer experience for a fashion group.
Role type
Customer Experience Manager (CRM & Lifecycle Marketing)
Builds
Automated customer communication flows, personalized retention campaigns, and data-driven CX initiatives.
Domain
Fashion retail / Customer Relationship Management
Required skills
CRM strategy, automated customer journey management, campaign performance analysis, process optimization, project management, data-driven decision making
Preferred skills
Klaviyo, stakeholder management, team leadership
Technologies
Klaviyo, CRM systems
Responsibilities
Set up and evolve CRM strategy, optimize automated customer contact journeys, analyze campaign performance, implement process improvements, lead cross-functional CX projects
Seniority
Mid-Senior, hands-on IC