IT Telefonist/in (m/w/d)
Core
Handling customer support inquiries, troubleshooting, and data management for IT clients in the healthcare sector via phone, email, and ticketing systems.
Role type
IT Support Specialist (Helpdesk)
Builds
IT support services for clinics and medical practices
Domain
Healthcare IT
Deliverable
client delivery
Required skills
IT systems knowledge, ERP/CRM tools, analytical thinking, customer orientation, German (C1)
Preferred skills
Experience with Apple IT solutions
Responsibilities
Answering customer inquiries and handling incident reports, Maintaining master data and system cleanliness, Collaborating with support teams and escalating urgent issues