Telefonischer Kundenberater / Kundenbetreuer (m/w/d)
Core
Handling inbound and outbound customer service calls, processing orders, complaints, and managing customer data for clients.
Role type
Customer service agent (inbound/outbound)
Builds
Customer service interactions and order processing for clients
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Communication, rhetoric, goal-oriented conversation, process knowledge, IT/EDV knowledge
Responsibilities
Answering and resolving customer requests in the first contact, processing product inquiries and complaints, handling orders, updating customer and contract data, conducting quality measures, maintaining contact history and databases
