Allroundtalent (m/w/d) Auftragsabwicklung & Kundenservice
Core
Order processing and customer service for industrial batteries (lead-acid and lithium-ion) used in material handling equipment.
Role type
Customer Service & Order Processing Specialist
Builds
Order fulfillment, delivery schedules, and invoicing for industrial battery products
Domain
Industrial batteries / Material handling equipment
Required skills
Order management, ERP systems, MS Office, statistical reporting, cross-functional collaboration, process improvement
Preferred skills
Technical understanding, international customer communication
Technologies
ERP systems, MS Office
Responsibilities
Manage national and international customer accounts; Process orders from receipt to invoicing; Monitor delivery deadlines; Handle customer complaints and coordinate with quality department; Create monthly statistics; Collaborate with production, procurement, logistics, and sales; Participate in process optimization and new ERP system implementation.
Seniority
Mid-level, hands-on IC