Spezialist im Kundenservice (m/w/d)
Core
Providing holistic, solution-oriented customer support for a regional fiber-optic internet provider, managing complex inquiries and improving service processes.
Role type
Senior customer service specialist (technical environment)
Builds
High customer satisfaction and efficient service resolution for regional telecom clients
Domain
Telecommunications / Fiber-optic internet
Deliverable
client delivery
Required skills
Complex problem analysis, solution-oriented approach, empathic communication, process improvement, technical understanding, structured thinking
Preferred skills
Experience in technical customer service, background in business administration or IT, adaptability in stress
Technologies
None explicitly listed
Responsibilities
Ensure high customer satisfaction through solution-oriented support, independently manage service cases, coordinate with internal departments, actively improve service processes
Seniority
Mid-level to Senior, hands-on IC