IT-Helpdesk Spezialist (m/w/d) nah dran, technisch stark
Core
First and second-level IT support specialist providing on-site technical assistance to mid-sized clients in Southern Germany.
Role type
IT Helpdesk Specialist (1st & 2nd Level Support)
Builds
IT support services and infrastructure maintenance for regional mid-sized companies
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365 support, Endpoint Security, Network access management, Printer troubleshooting, VPN configuration, Ticketing systems, Customer communication
Preferred skills
Project support tasks, Problem analysis, Process improvement
Technologies
Baramundi, Fortinet, Proxmox, Veeam, Azure
Responsibilities
Analyze and resolve technical issues for clients, Document support activities in ticketing systems, Collaborate with infrastructure team on projects, Identify recurring problems to improve services
Seniority
Entry to Mid-level, Hands-on IC