Service Desk Agent (w/m/d)
Core
1st-level IT support agent handling customer inquiries, ticket management, and incident resolution.
Role type
1st-level IT support agent
Builds
IT service operations and customer support
Domain
IT support / Service Desk
Required skills
IT systems knowledge, network basics, structured problem diagnosis, SLA monitoring, knowledge base documentation, German communication
Preferred skills
Computer science degree, English skills