Disposition und Koordination im Kundendienst
Core
Coordinating maintenance and service orders, scheduling appointments, and preparing work for the customer service team of an SHK (heating, plumbing, and sanitary engineering) company.
Role type
Operations coordinator (customer service)
Builds
Maintenance and service schedules for residential and commercial clients
Domain
SHK (heating, plumbing, and sanitary engineering) industry
Required skills
Scheduling, order tracking, material procurement, offer preparation, customer communication
Preferred skills
Industry-specific knowledge
Technologies
Web Fleet Portal, online price comparison portals
Responsibilities
Scheduling maintenance appointments, preparing work orders, ordering materials, tracking orders, preparing offers and projects