Customer Support Specialist- Domains, DNS & SSL (m/w/d)
Core
Handle complex customer processes for domains, contracts, and SSL certificates within the hosting environment.
Role type
Senior IC customer support specialist (technical)
Builds
Reliable customer service operations for Hetzner's hosting products
Domain
IT infrastructure / Web hosting
Deliverable
client delivery
Required skills
Customer support experience, technical support experience, domain management, contract administration, SSL certificate management, complex problem solving, process-oriented work, bilingual communication (German/English)
Preferred skills
Interest in IT/hosting topics, structured process understanding, reliable work style
Responsibilities
Process domain transfers, contract changes, and cancellations; Manage and process SSL certificates; Analyze and resolve complex customer inquiries in the hosting environment; Ensure accurate and traceable process execution; Communicate with international customers in German and English