Kundendienst Mitarbeiter (m/w/d)
Core
Handling customer inquiries, providing technical product support, and managing service orders via phone and email.
Role type
Customer Service Representative (Technical Support)
Builds
Service orders, quotes, and invoices for forestry and industrial machinery
Domain
Forestry, industrial, energy, and construction machinery
Deliverable
client delivery
Required skills
Technical or commercial training, customer service experience, communication, MS Office, ERP systems
Responsibilities
Customer consultation via phone and email, technical product and spare parts advice, creating and maintaining service orders in ERP, coordinating spare parts procurement, acting as liaison between technical, sales, and administrative teams