Account Manager (m/w/d) Kundenberatung / Customer Service
Hybrid
Core
Account Manager supporting hotel and tourism clients with online booking and channel management systems via phone, email, chat, webinars, and on-site training.
Role type
Account Manager (Customer Service)
Builds
Online booking and channel management systems for hotels and tourism businesses
Domain
Hospitality and Tourism Technology
Deliverable
client delivery
Required skills
Customer service, IT affinity, MS Office, English language proficiency, conflict resolution, on-site training delivery
Preferred skills
Hotel industry background, technical troubleshooting, webinar facilitation
Responsibilities
Support assigned customer base via mail, phone, and chat; Conduct webinars for customers; Perform initial technical system checks; Resolve customer conflicts; Deliver on-site customer training
Seniority
Entry to Mid-level, hands-on IC