Technical Support Specialist
Core
First point of contact for customers and sales partners, monitoring cloud services, analyzing and resolving issues, and providing technical support via tickets, chat, and phone.
Role type
Technical Support Specialist (Service Desk)
Builds
Cloud services for Hornetsecurity customers and partners
Domain
Cybersecurity / Cloud Services
Deliverable
client delivery
Required skills
Linux basics, LPIC 1 certification, ticketing systems, chat support, phone support, knowledge base management, documentation
Preferred skills
Customer-oriented mindset, service-oriented mindset, reliability, organizational skills, continuous learning
Technologies
Linux, LPIC 1, ticketing systems, chat platforms, telephony
Responsibilities
Monitor cloud services, analyze and resolve customer/partner issues, configure and analyze services, provide technical support via tickets/chat/phone, maintain knowledge base and documentation
Seniority
Entry to Mid-level