Fachinformatiker für den Kunden- bzw. Partner-Support (m/w/d)
Core
2nd-Level IT support specialist resolving hardware and software issues remotely, via email, or by phone to assist customers and partners.
Role type
2nd-Level IT Support Engineer
Builds
IT support services for customers and partners
Domain
IT Services / Engineering
Deliverable
client delivery
Required skills
Troubleshooting hardware and software, Ticket management, Customer communication, Knowledge of Windows/Linux operating systems, MySQL and MS SQL databases, Server technologies
Preferred skills
DMS/ECM software, ERP systems, Linux, English
Responsibilities
Resolve 2nd-level support tickets, Prioritize and evaluate support requests, Communicate directly with customers, Maintain ticketing system, Collaborate with development and consulting teams