IT-Supporter (m/w/d)
Core
First-line IT support handling incoming calls and emails, logging tickets, and resolving user issues using a knowledge base or escalating to second-level support.
Role type
First-line IT support specialist
Builds
IT support services for end-users
Domain
IT Services / General Business
Deliverable
client delivery
Required skills
IT training, Microsoft Office proficiency, German language (fluent)
Responsibilities
Answering phone calls and emails, logging incidents in a ticketing system, resolving user issues using a knowledge base, escalating complex issues to second-level support