IT-Supporter (m/w/d)
Core
Handling IT support tickets via phone and email, resolving user issues using a knowledge base, and escalating complex cases to second-level support.
Role type
IT support specialist
Builds
IT support services for end-users
Domain
IT services
Deliverable
client delivery
Required skills
IT training, Microsoft Office proficiency, German language skills
Responsibilities
Answering phone calls and emails, logging incidents in a ticketing system, resolving user requests, escalating unresolved issues to second-level support
