IT-Supporter/Call Center Agent (m/w/d)
Core
Handling incoming IT support and call center requests via phone, prioritizing tasks, and resolving issues according to standardized guidelines.
Role type
IT Support / Call Center Agent
Builds
IT support services and call handling for client organization
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Phone communication, PC proficiency, German (fluent)
Responsibilities
Answering incoming calls, prioritizing and forwarding orders and incidents, resolving problems based on standard procedures