Service Desk Agent (m/w/d)
Core
First-line IT support agent handling hardware and software issues via phone, email, and remote access for a client's IT infrastructure.
Role type
Service Desk Agent
Builds
IT infrastructure support and ticket resolution for a client
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
IT troubleshooting, remote access tools, ticketing systems, Microsoft products, standard hardware knowledge
Preferred skills
German and English language proficiency
Responsibilities
Accept incidents via phone and email, analyze and resolve faults remotely, escalate tickets, manage user accounts, maintain system data and knowledge base, create documentation