1st/2nd Level Supporter (m/w/d)
Core
Providing 1st and 2nd level IT support for Windows and Microsoft environments, handling incident intake, ticket management, and user administration.
Role type
1st/2nd Level Supporter
Builds
IT infrastructure support and user management services
Domain
IT Support / Helpdesk
Required skills
Windows environment support, Microsoft product knowledge, standard hardware knowledge, remote tools usage, ticketing systems, documentation creation, user management
Preferred skills
None stated
Technologies
Windows, Microsoft products, remote tools, ticketing systems