Commercial Services CRM Manager
Core
Lead and optimize the organizational structure for the full CRM suite, driving Vault CRM implementations and scaling commercial services operations across North America.
Role type
Senior Manager, Commercial Services CRM
Builds
Vault CRM implementations and commercial services operations
Domain
Life Sciences / SaaS / Customer Relationship Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and mentorship, strategic hiring, operational process management, customer relationship management, scaling operations, matrixed organizational design
Preferred skills
Building high-performing teams, shaping talent development strategies
Technologies
Vault CRM
Responsibilities
Own and ensure the success of Vault CRM projects, build and maintain strong customer relationships with enterprise and strategic accounts, lead and optimize the organizational structure for the full CRM suite, manage and optimize the CRM Professional Services team, contribute to scaling the commercial services business
Seniority
Senior, hands-on IC with management responsibilities