IT Support Engineer L2
Core
Customer-facing L2 IT Support Engineer responsible for incident and request resolution, monitoring alerts for infrastructure and security, and attending client sites to highlight improvements and risks.
Role type
L2 IT Support Engineer (Managed Services)
Builds
Incident and request resolution for Managed Services customers
Domain
IT Infrastructure and Security
Deliverable
client delivery
Required skills
desktop support, hardware deployment, troubleshooting, server infrastructure, network infrastructure, security infrastructure, Microsoft 365 Services, Microsoft Entra, Microsoft Intune, wireless networking, firewall management, switch and router configuration, Windows Server platforms, backup solutions, remote management tools
Responsibilities
responding to alerts across monitoring solutions for infrastructure and security, attending client sites when required, working with Senior L2/L3 Engineers to highlight improvements and risks in customer environments
