Customer Experience Leader
Core
Lead customer service delivery, sales of vehicle accessories, and daily operations at an automotive glass service centre.
Role type
Customer Experience Leader (Service Centre Operations)
Builds
Vehicle glass repair services and vehicle accessory sales
Domain
Automotive / Vehicle Glass Repair
Deliverable
client delivery
Required skills
Team leadership, sales of vehicle accessories, customer service management, repair inspection, operational task execution, job authority and invoicing, stakeholder engagement, time management, MS Office proficiency
Responsibilities
Lead customer service and support the daily running of the Service Centre, Offer and sell customers Vehicle Accessories, Deliver exceptional service to new and existing customers, Communicate clearly with customers regarding lead times and job progress, Conduct repair inspections and convert repair opportunities into sales, Raise Job Authorities and invoices using our Service Centre systems
Seniority
Individual Contributor, Team Lead