Team Lead, Market Operations - Kansas City (Belton), MO
Core
Lead local Carvana hub operations, managing market launches, logistics, consumer branding, and team effectiveness to ensure a hassle-free car buying experience.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Customer service operations
Required skills
Team leadership, employee coaching, strategic planning, process improvement, problem diagnosis, customer experience management, logistics coordination, performance reporting, weekend availability
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
Interview, onboard, and train Customer Advocates; conduct performance check-ins and set goals; generate and present operational reports; jump in to wash cars or deliver vehicles; drive production in a fast-paced environment; manage complex customer-facing issues
Seniority
Senior, hands-on IC with management responsibilities