Graduate Infrastructure Support Engineer
Core
Support the delivery and operation of a global cloud platform for enterprise CX and contact centre solutions, focusing on infrastructure operations, incident management, and customer support.
Role type
Graduate Infrastructure Support Engineer
Builds
Global cloud platform stability, security, and performance for enterprise customers
Domain
Cloud Infrastructure / Customer Experience (CX)
Required skills
Incident management, troubleshooting, platform monitoring, change deployment, compliance support, hardware/software lifecycle management, networking concepts, security awareness, ticketing systems
Preferred skills
Technical support experience, cloud technologies familiarity, analytical problem-solving, structured approach
Technologies
NOC/SOC environments, observability tools, scanning tools, ticketing systems
Responsibilities
Monitor platform alerts and respond to incidents, diagnose and resolve technical issues, support service deployments and upgrades, respond to customer enquiries via multiple channels, maintain monitoring configurations and security practices, contribute to long-term stability fixes
Seniority
Entry-level / Graduate
