Quality Administrator
Core
Coordinate customer complaints, warranty cases, and post-delivery product issues for a manufacturing site producing electrical distribution network products.
Role type
Quality Administrator
Builds
Warranty service activities, replacement parts dispatches, and customer resolution workflows
Domain
Manufacturing / Industrial Technology
Deliverable
client delivery
Required skills
case management, stakeholder coordination, documentation, risk identification, reporting, ERP/CRM systems
Responsibilities
Coordinate customer complaints and warranty cases; maintain accurate case records and action trackers; monitor open cases and follow up on outstanding actions; coordinate technicians, customers, and site arrangements for warranty service; coordinate replacement parts and delivery tracking; support warranty cost tracking and management reporting; identify and escalate customer or operational risks.
Seniority
Individual Contributor