Business Development Manager
Core
Acquiring new clients, managing key accounts, and selling integrated CX technologies including Contact Centre and CCaaS platforms.
Role type
Business Development Manager (CX/Contact Centre)
Builds
Client relationships, sales opportunities, and revenue growth for Black Box Solutions
Domain
Contact Centre, CCaaS, cloud transformation, professional services
Deliverable
client delivery
Required skills
strategic value-based selling, business and commercial acumen, CX industry knowledge, proposal development, account planning, innovation roadmap sessions, Salesforce management, revenue and margin target achievement
Preferred skills
integrated CX technologies understanding, consulting and integration experience, ongoing annuity support knowledge
Technologies
Salesforce, CCaaS platforms, Contact Centre solutions
Responsibilities
Acquiring new clients, managing RFQs/RFIs/RFPs, developing quotes and proposals, managing key accounts, maintaining client relationships, managing contract renewals, running innovation sessions, pitching solutions, engaging solutions teams for demonstrations, selling value to avoid discounting, maintaining Vendor certifications, updating Salesforce, achieving revenue targets
Seniority
Mid-Senior, hands-on IC