Customer Experience Consultant
Hybrid
Core
Phone and email-based customer service role handling inbound enquiries, resolving issues, and building relationships to ensure positive customer experiences.
Role type
Customer Experience Consultant (IC)
Builds
Customer support outcomes for fleet leasing and management clients
Domain
Fleet leasing and management
Deliverable
client delivery
Required skills
Customer service, complex problem resolution, verbal communication, written communication, relationship building, issue ownership
Responsibilities
Manage and prioritise inbound phone and email-based customer cases and queries, develop rapport to foster strong customer and internal relationships, identify complex problems and resolve or escalate them
