Customer Service Officer - Assessment Centre
Core
First point of contact for Members, Suppliers, and Shareholders providing account, product, and service support via phone and email.
Role type
Customer Service Officer (Contact Centre)
Builds
Consistent and efficient service experience for Capricorn's automotive and machinery aftermarkets community.
Domain
Financial services / Automotive aftermarkets
Deliverable
client delivery
Required skills
Verbal communication, active listening, attention to detail, system proficiency, priority management, procedural compliance
Preferred skills
Customer service experience, transaction-based systems experience, financial services qualifications
Responsibilities
Respond to inbound enquiries, complete identity and authority checks, update records, navigate digital channels, escalate to specialist teams, manage high volumes of enquiries
Seniority
Individual Contributor, entry to mid-level