Job
Core
First point of contact for clients, handling inquiries, resolving issues, and managing client onboarding and records.
Role type
Customer Care Officer
Builds
Client support and service delivery
Domain
Financial services / Payment sector
Deliverable
client delivery
Required skills
Client onboarding, KYC checks, regulatory compliance, data entry, multi-channel communication (phone/email), CRM usage
Preferred skills
Payment sector knowledge, CRM tools, cross-team collaboration
Responsibilities
Answering client inquiries, resolving issues, handling client onboarding, performing KYC checks, maintaining client records, coordinating service requests, escalating concerns
Seniority
Mid-level (2+ years experience)