Technical Operations Support Engineer
Core
Drive high-quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success.
Role type
Senior IC Technical Operations Support Engineer (Systems Administration/DevOps/Tier 3 Support)
Builds
IRT/RTSM platform (Randomization and Trial Supply Management)
Domain
Life Sciences / SaaS / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Windows Server administration, IIS, MSSQL, AWS, scripting (PowerShell, VBScript), root cause analysis, incident management, workflow optimization
Preferred skills
infrastructure monitoring tools, VMWare/vSphere
Responsibilities
Drive high-quality execution within the technical operations team, Partner on key architectural initiatives including migrating legacy RTSM/Windows infrastructure to AWS, Iteratively define, document and refine operational workflows, Perform in depth root cause analysis for complex system failures, Proactively identify, track, and mitigate technical risks, Serve as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services