Overnight Call Attendant
Core
Serve as the primary voice for guest communication, handling inquiries, requests, and urgent matters for 1 Hotel Melbourne overnight and during the day.
Role type
Front-line guest service representative (call center)
Builds
Guest communication channels and support workflows
Domain
Hospitality / Customer Service
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Problem solving, Multitasking, Data entry, Emergency response, Documentation
Preferred skills
Customer service experience, Hospitality experience, Computer system proficiency
Responsibilities
Answer incoming calls and emails, Direct guest queries to appropriate departments, Resolve guest issues, Escalate urgent matters, Document critical situations, Maintain brand standards