Client Success Manager
Core
Partner with customers post-implementation to drive adoption, retention, and value realization for AI-powered identity verification and fraud prevention technology.
Role type
Senior Client Success Manager (SaaS)
Builds
Customer success outcomes, retention, and expansion for digital identity and fraud prevention platforms
Domain
Financial services / Identity verification / Fraud prevention / AI
Deliverable
client delivery
Required skills
Customer relationship management, stakeholder engagement, QBR/EBR execution, renewal management, growth opportunity identification, issue escalation, data analysis
Preferred skills
Workshop facilitation, product demonstration, strategic guidance
Technologies
AI-powered identity verification platforms
Responsibilities
Own customer relationships post-go-live, drive adoption and enablement, conduct Quarterly and Executive Business Reviews, monitor customer health, support renewals, identify expansion opportunities, advocate for customers internally, coordinate incident resolution, capture market insights
Seniority
Senior, hands-on IC
