Senior IT Support Engineer
Core
Provide hands-on technical support for a distributed workforce, manage identity and access, administer endpoints, and support office technology.
Role type
Senior individual-contributor IT Support Engineer
Builds
Productivity and security for distributed employees
Domain
Technology / SaaS
Deliverable
client delivery
Required skills
macOS and Windows troubleshooting, MDM (Jamf, Intune), Identity and Access Management (Okta, Entra ID), SaaS tools (Google Workspace, M365), Office network and A/V support, ITSM platforms, scripting/automation
Preferred skills
Bash/Python/PowerShell, API integrations, Zero-touch deployment, Security compliance (ISO 27001, SOC 2), Network troubleshooting (Cisco Meraki)
Technologies
Jamf, Intune, Okta, Microsoft Entra ID, Google Workspace, Slack, Zoom, Cisco Meraki, Serval
Responsibilities
Troubleshoot complex technical issues across OS, hardware, and connectivity; Manage device lifecycle and security baselines; Support onboarding/offboarding and access provisioning; Maintain office technology and conference rooms; Improve IT operations via automation and process refinement
Seniority
Senior, hands-on IC