IT Support Specialist
Core
High-volume IT support specialist managing identity access, SaaS provisioning, Mac device support, and troubleshooting for a commercial contractor software platform.
Role type
Senior IC IT Support Specialist
Builds
Identity and access management workflows, device provisioning, and support documentation for internal users
Domain
SaaS identity management and IT operations
Required skills
Okta administration, Mac MDM management, Jira Service Management, SaaS integration troubleshooting, authentication troubleshooting, technical documentation, AV equipment support
Preferred skills
Auth0, Salesforce Connected Apps, Heap/Gong/Windmill provisioning, SSO/SAML, API/webhooks, startup environment experience, process automation
Technologies
Okta, Google Workspace, Iru, Kandji, Jamf, Jira, Slack, AWS, Salesforce, Heap, Gong, Windmill, Greenhouse
Responsibilities
Manage identity and access across 40+ SaaS applications; Troubleshoot authentication issues including MFA and account lockouts; Support Mac users through MDM for hardware and compliance; Create and maintain runbooks and troubleshooting guides; Manage daily ticket queue via Slack and Jira; Provide basic AV support for company meetings
Seniority
Mid-level, hands-on IC