IT Support Specialist II
Core
Provide hands-on Tier 1–2 IT support for employees at the San Francisco office and distributed workforce, troubleshooting devices, identity, and SaaS tools.
Role type
IT Support Specialist II (Tier 1–2)
Builds
Reliable device and software environments for onboarding, offboarding, and daily operations
Domain
IT Support / Endpoint Management / Identity
Required skills
macOS troubleshooting, Windows troubleshooting, endpoint management (Mosyle, Intune, Jamf, Kandji), identity management (Okta, Google Workspace), AV systems support (Zoom Rooms, Google Meet), basic networking, LLM assistant usage
Preferred skills
AI-assisted ITSM platform experience (Atomicwork), basic scripting/automation, office buildout support
Technologies
macOS, Windows, Mosyle, Intune, Jamf, Kandji, Okta, Google Workspace, Zoom Rooms, Google Meet, Atomicwork
Responsibilities
Troubleshoot Tier 1–2 tickets for devices, identity, and SaaS tools; manage device lifecycle and configuration standards; reduce repeat incidents through root-cause analysis; improve AI-assisted support quality by validating AI-generated guidance; support onboarding and offboarding processes; escalate complex issues to Tier 3 when necessary
Seniority
Mid-level, hands-on IC
