Desktop Support Analyst
Core
Provide Level 1/2 desktop support for end-users in a Windows environment, managing hardware, software, and AV technologies for a global law firm.
Role type
Desktop Support Analyst (Level 1/2)
Builds
IT support services for enterprise users
Domain
Legal services / IT Infrastructure
Deliverable
client delivery
Required skills
Windows environment support, PC/laptop/peripheral troubleshooting, ITSM platforms (ServiceNow), Microsoft 365 support, VoIP/mobile/internet technologies, networking equipment (switches/routers/patch panels), AV and meeting room technologies, ITIL processes, Change Management
Preferred skills
Strong troubleshooting, communication, customer service, managing competing priorities
Technologies
Windows, ServiceNow, Microsoft 365, VoIP, networking equipment, AV systems
