Account Manager - Hybrid (Public Sector)
Core
Manage a book of business by providing operational, administrative, and call-based client support to renew memberships and grow accounts through cross-selling.
Role type
Account Manager (Public Sector)
Builds
Client relationships and account growth within the IT Research and Advisory market
Domain
IT Research and Advisory / Public Sector
Deliverable
client delivery
Required skills
sales planning, account lifecycle management, CRM data management, active listening, goal setting, critical thinking, time management, business savvy
Preferred skills
bilingual proficiency in French, Spanish, German, or Swiss German, experience in advisory or business services organizations
Technologies
CRM
Responsibilities
Create and execute sales and service activity plans, manage member life-cycle tasks including scheduling and leading calls, own account management conversations with secondary stakeholders, respond to inbound member requests, complete scheduled and ad hoc CRM data queries, ensure accurate account details in the CRM
Seniority
Mid-Senior, hands-on IC
