Customer Success Associate
Core
Support customers throughout their lifecycle to ensure continued usage and long-term success with Depositions by Filevine, a Legal AI platform.
Role type
mid-level customer success associate (SaaS)
Builds
Depositions by Filevine (Legal AI platform)
Domain
Legal technology / SaaS
Required skills
customer retention, health scoring, forecasting, business reviews, enterprise reporting, feedback analysis, go-to-market support, customer education, onboarding enablement, cross-functional collaboration
Preferred skills
SaaS experience, legal tech experience, B2B software experience
Responsibilities
Monitor customer health metrics and usage trends, prepare business reviews, create enterprise-level reporting, surface customer feedback to internal teams, partner with Sales and Marketing, support customer education and onboarding
Seniority
Mid-level, hands-on IC
