Customer Success & Community Manager
Core
Strengthen participant experience and develop an active professional community for an executive education and leadership development company in Latin America.
Role type
Customer Success & Community Manager
Builds
Personalized participant journeys, community engagement, and professional networking events
Domain
Executive Education / Leadership Development
Required skills
Customer Success, Community Management, Client Relationship Management, Event Coordination, CRM proficiency, Data Analysis, Process Optimization, Spanish (fluent)
Preferred skills
Learner Success experience, Knowledge of professional development market, Experience with AI tools for community management
Responsibilities
Onboard and follow up with participants throughout training programs, Conduct bi-weekly individual check-in sessions, Identify and recover at-risk participants, Coordinate virtual sessions and facilitate community interactions, Organize in-person networking events in Bogotá, Monitor retention, satisfaction, and engagement metrics, Design and improve participant follow-up processes
Seniority
Mid-level, hands-on IC
