Customer Service Representative
On-site · Australia
Core
Friendly voice of Carma guiding customers through buying or selling a car journey via phone, email, chat, and social media.
Role type
Customer Service Representative (Automotive Retail)
Builds
Seamless customer journey for car buying and selling
Domain
Automotive retail / Digital pre-owned car dealership
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, empathy, CRM management, multi-channel communication, administrative organization
Preferred skills
Retail or call centre experience, tech-savviness, knowledge of cars
Responsibilities
Handle customer inquiries over phone, email, chat, and social media; Guide customers through booking inspections and handovers; Coordinate with Buying, Sales, and Delivery teams; Maintain CRM records; Improve customer experience processes
Seniority
Individual Contributor
