Customer Service Representative
Core
Provide outstanding support to customers by managing enquiries, processing orders, and coordinating dispatch and transport logistics.
Role type
Customer Service Representative (Operations)
Builds
Seamless customer experience and timely deliveries
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Inbound customer support, order processing, dispatch coordination, transport liaison, data management, credit request processing
Preferred skills
SAP, Salesforce
Responsibilities
Manage inbound customer enquiries via phone and email, Process customer orders, amendments, and requests, Coordinate dispatch documentation and transport paperwork, Liaise with transport providers to support timely deliveries, Maintain accurate customer records and system data, Support credit request processing