Customer Service Manager (m/w/d)
Core
Managing first-level support communication and order processing for assigned clients, including logistics and customs clearance.
Role type
Customer Service Manager
Builds
Client support workflows, order documentation, and logistics shipments
Domain
Logistics and Client Services
Required skills
First-level support, order processing, logistics coordination, customs clearance, contract compliance, documentation management, offer creation
Preferred skills
Customer service experience, service orientation, team collaboration, independent work, flexibility
Technologies
N/A
Responsibilities
Handle first-level support inquiries, process orders and invoices, coordinate domestic and international transport, manage client documentation, prepare for client visits
Seniority
Entry-level to Mid-level, hands-on IC