Desktop Support Engineer - Wollongong
On-siteCitizens only
Core
Provide onsite and remote end-user support, hardware/software break-fix, device provisioning, and identity management for customer organizations.
Role type
Desktop Support Engineer
Builds
End-user computing environments and support services
Domain
IT Support / Desktop Engineering
Required skills
hardware troubleshooting, software deployment, identity and access management, device provisioning, mobility device management, ticket triage and resolution
Responsibilities
log, triage, and resolve support tickets; diagnose and fix desktop/laptop faults; manage identity and access requests; prepare devices for new starters; configure and troubleshoot mobility devices; maintain hardware and print services; document resolutions.
Seniority
Individual Contributor
