Customer Care Specialist
Core
First point of contact for workers and clients, managing onboarding, compliance, documentation, and queries while supporting HR processes.
Role type
Customer Service & Onboarding Administrator
Builds
Onboarding workflows, compliance documentation, and client/worker support services
Domain
Workforce solutions / Human Resources
Deliverable
client delivery
Required skills
Onboarding management, compliance documentation, contract administration, visa/work rights verification, payroll coordination, timesheet management, CRM usage, Microsoft Office proficiency
Responsibilities
Coordinate onboarding documentation and contracts, investigate and resolve worker and client queries, maintain accurate records across multiple systems, liaise with payroll and invoicing teams, support HR processes including timesheets and workplace health & safety
